Archives for July 2017

Damp squib

Ever looked forward to a romantic camping trip under the stars with your special someone, only to have the damp, lumpy sleeping surface and creepy crawlies suck the romance from your trip?   Or maybe you've looked forward to a romantic weekend B&B getaway with your loved one, only to have the damp, lumpy mattress...

Summer loving

For guests in search of a summer of love, forget jet setting away somewhere, sometimes a romantic B&B is just the ticket.   The most successful B&B’s can often be the ones that market themselves for specific types of getaways. Romantic getaways are natural fodder for the UK short breaks market and, in context with...

Ostrich effect – part II

This week at Millbrook Contract Beds, we've been thinking about the hazards of sticking our heads in the sand when it comes to disgruntled guests. In particular, those hazards can be manifested in stinging online reviews, some of which are plain unfair.   And, this is where the ostrich effect once again comes into play...

Ostrich effect, part I

No hotel can afford to keep its head in sand when it comes to disgruntled guests.   Gone are the days when a difficult guest leaves and staff breathe a sigh of relief that they didn't actually unleash hell at reception. Nowadays all that means is that they're about to unleash hell online, in social...