Archives

Arise the B&B

January saw the humble bed and breakfast hit the headlines in a big way. Fantastic though it may have been to see one English B&B topping the charts of TripAdvisor's 2017 awards, no one could have predicted that no less than five of the top guest houses in the world should just so happen to be right here in England. Beating off sizeable competition across the globe including guest houses in the United States, Italy, Belgium and Prague, the following five guest houses were given the accolade of top spots in the TripAdvisor 2017 Traveller's Choice Awards: Bindon Bottom bed and breakfast, West Lulworth, Dorset (1st place) http://www.bindonbottom.com South Lodge Guest House, Bridlington, East Riding of Yorkshire (3rd place) http://www.southlodge-bridlington.co.uk Swallows Rest, Brigstock, Northamptonshire (5th...

Ones to watch

Most hotel groups worth their salt tend to be on the lookout for new and emerging industry and consumer leisure trends. It can be difficult to know how to combat bigger shifts in terms of consumer habits, for example the hoards of holiday-makers choosing AirBNB over the conventional hotel set up. Or is it? Playing catch up to consumer trends isn't an easy game, shrewd hoteliers and shrewd business people in any industry for that matter, are those who give their consumer something they didn't even realise they wanted. That can either mean spotting a gap in the market, or it can mean selling services in a way that your guests believe them to be truly unique. Take two of many observed trends for 2017...

Feeling dry?

Have you almost made it through January? If you're one of thousands across the U.K. attempting to observe Dry January and abstain from alcohol for the whole month, chances are you're feeling a bit dry and counting down the days to 1st February. Or maybe you're not? They say it takes three weeks to break a habit, although it's not to say that those participating in Dry January are necessarily looking to break from alcohol for good. But what if Dry January brought unexpected benefits, in particular, for your sleep? The relationship between alcohol and sleep is greatly misconstrued. The tradition of a 'night cap' has little to do with a Victorian cap worn in bed so much as an alcoholic drink before bed to...

Hidden connection

Carey's Manor, Brockenhurst, New Forest The Cromwell Arms, Romsey Lime Wood, Lyndhurst Brend Hotels, Barnstaple Solent View, Fareham The Potters Heron, Hampshire The Bell Inn, Brook, New Forest The White Star, Southampton Metropolitan, London New Forest Hotels Group Plc, New Forest Above is a list of hotels. Various locations, various sizes, various designs, various owners, yet there is a hidden connection that links all of these hotels. Glancing your eye along this list that includes some very well names in the hotel industry and in the public eye, you may well assume the connection is quality. And, while this is certainly true that these are among some of the most distinguished hotels in England, the hidden connection is that, when choosing a quality of hotel...

Importance of the first impression

It's an age old adage, but the importance of first impressions is a mainstay in the design and customer service training of hotel staff at every level. As with most industries, the hospitality is an that industry lives and dies by its reputation. One hotel can that tell you all about the importance of a first impression in a customer's eyes is The Beech Hill Hotel at Lake Windermere in the Lake District.  Yes indeed, The Beech Hill Hotel's review was doomed from the start after a customer's expectations were dashed upon arriving at the hotel at 8pm to find - wait for it - Lake Windermere in darkness. Having chosen the hotel for its lakeside position, this customer was incensed that he was not...

Hottest

 It's not a time of year that we generally associate with heat but, with an exciting line up of new hotel openings in 2018, thetimes.co.uk are heating things up with their recently published The Hottest New Hotels for 2018 by Susan d’Arcy.   Featuring hotels you'll want to be in the know about next year, from ‘safari glamps’ to ‘hip poshtels’ to ‘barefoot hedonism’ and the hotel openings that will be grabbing headlines in the year to come, read the article in full at thetimes.co.uk: https://www.thetimes.co.uk/article/the-hottest-new-hotels-for-2018-jfr8p0rzn   And it's not just new hotels that have reason to celebrate this New Year as industry experts predict a positive economic outlook for 2018. Albeit suggesting modest growth, and naturally varying by region, it's as good a prediction...

Secret of success

Naturally, hoteliers give some thought to what makes a hotel successful. Getting the balance right for hotel guests and investors can feel like an evermore complex task. In an industry obsessed with looking forward to predict future and emerging trends, looking backwards can sometimes be surprisingly insightful as well. The world's oldest hotel is Japan’s Nishiyama Onsen Keiunkan. Founded in 705AD, the Nishiyama Onsen Keiunkan is based at the foot of the Japanese Alps and has been been handed down through an astonishing 52 descendent generations of the Fujiwara Mahito family over an even more astonishing 1,300 years. It's mind boggling to imagine a hotel that existed before a hotel industry even existed, let alone the changes that particular hotel has seen and the number...

A scam too far

BBC News added their voice this week to a chorus of concern about rogue traders selling used dirty mattresses. X's article for BBC News highlights the issue of traders importing mattresses without proper safety certificates, re-covering used mattresses and repackaging below-standard mattresses to sell on to unsuspecting members of the public on their own doorsteps. Read the full article here at: http://www.bbc.co.uk/news/uk-37579587 A war being fought by various authorities and local councils, the BBC's article correctly highlights that those who are taken in by scammers risk more than losing a few quid. The safety concerns posed by reconditioned mattresses that go nowhere near to complying with fire safety regulations is genuinely frightening. At Millbrook Beds we fully conform to British Fire Regulation Standards. All our...

PR breakthrough

In a week where Kim Kardashian West was robbed of millions at gunpoint in a Paris hotel and Andy Murray spoke publicly of being stalked across Europe by a chamber maid, suffice to say that the European hotel industry has had better weeks. The world's press has been abuzz as details continue to emerge of Kardashian West's terrifying experience in Paris and the world's media looked on as she landed safely on home soil was escorted by hoards of security back to her New York residence. Although the two biggest hotel stories in the press last week, alongside them was a slightly less dramatic, more positive story with a far happier ending. Yes, so was the story of Balli the lost teddy bear covered by...

The secret life of a concierge

Anyone who has ever worked in the hospitality industry will know that, despite our reputation to leave poor customer service unchallenged, we can be quite demanding in other ways. In fact, in ways you might never even dare to imagine. From spaghetti bolognaise at breakfast, to requesting accommodation for a pet hamster, us Brits have unusual requests that scale from quirky to downright freaky. And booking management provide Eviivo captured a sampling of these requests in a recent survey, the results of which are featured in an article by Annabel Fenwick Elliott for Daily Mail Online. Read an amusing account of weird hotel guest whims and wishes in full here: http://www.dailymail.co.uk/travel/travel_news/article-3809571/The-weirdest-requests-British-hotel-guests-revealed.html Of course, for most guests who make requests for bespoke services or facilities, they...
1 2 3 4 5